By using Service Ninjas Partner app offered by Tecmicra Solutions, you agree to our terms and rates mentioned herewith and the same may be subject to change without prior notice.
Downloading and installing the Service Ninjas Partner App from google play store is totally free (Download Link : https://play.google.com/store/apps/details?id=in.thegreensky.serviceninjasvendor ). However the relevant customer leads / queries for different service verticals available on the app may be posted at different rates which may be purchased by a partner from a prepaid wallet balance, the details of which are mentioned below :
Note that the lead price would only be refundable in case the info of customer provided is incorrect or the partner is unable to reach customer or the lead is false or on any related issue. Also updating the bill amount after work completion is absolutely compulsory. We may also reverify the bill amount with customer after the updation of work. Any discrepancy or not following the above terms may lead to account suspension on temporary basis until the partner gets the matter sorted with Service Ninjas team and the customer.
For Partners : If vendor at any point of time want to leave the partner program , then the partner is eligible for full refund of the remaining wallet balance. The refund in such cases will be done in 7 working days. Incase the partner has provided some warranty to the customer then the refund will be generated as soon as the warranty period is over.
For Customer : Incase a customer decides to cancel a booking. Then any advance taken from the customer will be refunded back in 3 working days by the partner. Also the partner would get a complete refund in the wallet within 24 working hours. Incase the cancellation is done by customer owing to partner mistake such as high prices, bad attitude, not following covid guidelines etc , then no refund in the wallet will be provided and the partner account may also get suspended.
The delivery of services is done by the partners registered on Service Ninjas. On successfull completeion of the services, the partner must upload the bill amount and bill image with no further delay. Any complaint from customer related to the service will lead to immediate account suspension.
For More info mail us at services@serviceninjas.in.